FlowFix Privacy Policy
Effective Date: October 3, 2024
FlowFix ("we," "us," or "our") is committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our services, including our website and Chrome extension. It also outlines your rights under the General Data Protection Regulation (GDPR) and other relevant laws.
1. Information We Collect
When you use FlowFix, we may collect the following types of information:
Personal Information: This includes your name, email address, username, and other information you provide when creating an account or contacting us.
Browser and Device Information: Information related to your browser, IP address, device, and operating system for performance improvements.
Usage Data: Information about how you use our Chrome extension, such as which features you interact with and how frequently you use the extension.
Creator Account Information: For agencies and creators using FlowFix to manage FanFix accounts, we may collect data related to account management, such as switching between creator accounts or setting up messaging templates.
2. How We Use Your Information
We use your information to:
Provide and maintain the FlowFix service.
Improve the performance and user experience of our Chrome extension.
Ensure secure login and multi-account management functionality.
Provide customer support and address inquiries or technical issues.
Comply with legal obligations and protect against fraud or misuse.
We may also use your information for internal analytics to improve the service and to communicate important updates, such as feature releases or security enhancements.
3. GDPR Compliance
Under the GDPR, users in the European Union have specific rights regarding their personal data. FlowFix ensures that:
Lawful Basis for Processing: We only collect and process personal data that is necessary for the functionality of FlowFix and based on the legal grounds of legitimate interest, consent, or the need to fulfill contractual obligations.
Data Access and Portability: You can request access to your personal data, and we will provide it to you in a machine-readable format if required.
Data Rectification: If your personal data is inaccurate or incomplete, you have the right to request correction.
Data Deletion (Right to Be Forgotten): You can request that we delete your personal data. We will honor such requests unless we are required by law to retain certain information.
Data Processing Objections: You have the right to object to how your data is processed under specific circumstances.
To exercise any of these rights, you may contact us at privacy@flowfixapp.com.
4. Data Security
At FlowFix, we prioritize data security and have implemented industry-standard practices to ensure your information is protected.
Password Security: All user passwords are securely hashed and encrypted using strong algorithms (e.g., bcrypt or SHA-256). We do not store plaintext passwords and employ best practices to protect against brute force attacks.
Two-Factor Authentication (2FA): We support two-factor authentication to add an additional layer of security to your account.
Data Encryption: We use encryption (SSL/TLS) to protect sensitive data transmitted between your device and our servers. All personal information is encrypted both in transit and at rest.
Access Control: Access to user data is limited to authorized personnel who need access to perform their job functions. Strict access control measures and regular audits are performed to maintain security.
Secure Storage: All data, including personal information and usage data, is stored on servers with top-tier security protocols. We use firewalls, intrusion detection systems, and regular security updates to ensure the infrastructure is protected from unauthorized access.
5. Data Retention
We retain your personal data for as long as necessary to provide the services outlined in this policy. If you request account deletion, we will securely delete or anonymize your personal information within 30 days, unless legally required to retain specific data.
6. Sharing Your Information
FlowFix does not sell, rent, or trade your personal information to third parties. We may share information with trusted service providers and partners who help us operate our services, under strict confidentiality agreements.
Third-Party Service Providers: These include cloud storage providers, analytics providers, and email support services. We ensure that all third parties adhere to strict data protection requirements in line with GDPR.
Legal Compliance: We may disclose your information if required by law, such as in response to a court order or government request.